Jun
28

Lessons Learned from the Department of State Hardware Failure

In the past two weeks, hardware computer problems halted the issuance of thousands of visas and passports at US consulates and embassies throughout the world.  As of yesterday, two thirds of consular posts are up and running again, sending visas and passports to anxious applicants.  For some, this presented a small inconvenience or had no effect at all.  Other families faced hardship, missing births of children and experiencing financial hardship with extended hotel stays. Thankfully, the Department of State was able to proceed with humanitarian or emergency requests on a case-by-case...